Effective Date: October 2, 2025

1. Introduction

Eden Critical Care Hospital (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and safeguarding of your personal information when you use our website (the “Website”). By accessing or using the Website, you agree to the terms of this Privacy Policy. If you do not agree with the terms outlined herein, please do not use our Website.

2. Information We Collect

2.1. Personal Information

We may collect personal information that you voluntarily provide to us when you interact with our Website. This information may include, but is not limited to, your name, contact information, email address, date of birth, medical history (when relevant), and any other information you provide in forms, registration processes, appointment bookings, or surveys on our Website.

2.2. Automatically Collected Information

We may collect certain information automatically when you visit our Website, such as your IP address, device type, browser type, operating system, and geolocation data. We may also use cookies and similar tracking technologies to collect information about your usage of our Website.

3. How We Use Your Information

We may use the information collected for the following purposes:

3.1. To Provide Services

We use your personal information to provide you with information about our critical care and hospital services, appointment scheduling, patient care coordination, and other relevant healthcare services.

3.2. Communication

We may use your contact information to communicate with you, respond to your inquiries, send appointment reminders, provide updates about our services, and share important health information.

3.3. Improvement and Customization

We use information to improve and customize our Website’s content and functionality to better serve your needs and preferences, ensuring you receive the most relevant healthcare information.

3.4. Analytics

We may use automatically collected information for analytical purposes to understand how users interact with our Website, improve our services, enhance patient experience, and for research and reporting.

4. Disclosure of Your Information

We may disclose your personal information to third parties in the following circumstances:

4.1. Service Providers

We may share your information with third-party service providers who assist us in operating our Website, providing healthcare services, payment processing, and appointment management. These service providers are contractually obligated to protect your information and use it only for the purposes specified by us.

4.2. Legal Compliance

We may disclose your information when required by law, to protect our rights and the rights of our patients, or to comply with legal processes and regulatory requirements.

4.3. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of such a transfer and any changes to this Privacy Policy.

4.4. Healthcare Partners

With your consent, we may share relevant medical information with healthcare providers, laboratories, and specialists involved in your care to ensure coordinated and comprehensive treatment.

5. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We implement industry-standard security protocols including encryption, secure servers, and access controls. However, no data transmission over the Internet can be guaranteed to be 100% secure, and we cannot ensure or warrant the absolute security of any information you transmit to us.

6. Your Choices

You have the following choices regarding your personal information:

6.1. Access and Correction

You may request access to your personal information and make corrections if necessary. Please contact us using the information provided in Section 14.

6.2. Opt-Out

You can opt-out of receiving promotional emails and non-essential communications from us by following the unsubscribe instructions provided in the emails or by contacting us directly.

6.3. Data Deletion

Subject to legal and regulatory requirements, you may request deletion of your personal information by contacting us.

7. GDPR (General Data Protection Regulation) Compliance

If you are a resident of the European Union, you have certain rights under the GDPR, including the right to access, rectify, or erase your personal data, the right to data portability, and the right to restrict or object to processing. For GDPR-related inquiries or requests, please contact us using the information provided in Section 14.

8. CCPA (California Consumer Privacy Act) Compliance

If you are a California resident, you have certain rights under the CCPA, including the right to request information about the categories of personal information we have collected and the right to request deletion of your personal information. For CCPA-related inquiries or requests, please contact us using the information provided in Section 14.

9. Cookies

Our Website may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and improve website functionality. You can manage your cookie preferences by adjusting your browser settings. For more information about cookies, including how to disable them, please review our Cookie Policy.

10. Google Analytics

We may use Google Analytics to collect and analyze data about your use of our Website. Google Analytics may use cookies to track your interactions with our Website. For more information on how Google Analytics collects and processes data, please review Google’s Privacy Policy at policies.google.com/privacy.

11. Other Third-Party Trackers

Our Website may also utilize other third-party tracking technologies for analytics, advertising, and social media integration. These third-party trackers may collect information about your online activities across different websites. Please review our Cookie Policy for more information on these third-party trackers and how to opt-out where applicable.

12. Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13 without parental consent. If you believe that we have collected personal information from a child under 13, please contact us immediately, and we will take appropriate steps to remove the information.

13. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are retained in accordance with applicable healthcare regulations and laws.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page, and the effective date will be revised accordingly. Please review this Privacy Policy periodically to stay informed about our information practices. Continued use of our Website after changes are posted constitutes your acceptance of the revised policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Eden Critical Care Hospital

Email: care@edencriticalcare.com
Phone: (+91) 73411-27358
Address: Plot No 115, Industrial Area Phase I, Chandigarh, 160002.

16. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India and the Union Territory of Chandigarh. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Chandigarh.

By using our Website, you consent to the terms and conditions outlined in this Privacy Policy.

Last Updated: October 2, 2025