Terms And Conditions

Effective Date: October 17, 2025

1. Introduction

Welcome to Eden Critical Care Hospital (“we,” “our,” “us,” or “the Hospital”). These Terms and Conditions (“Terms”) govern your access to and use of our website (the “Website”) and the services provided through it. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website.

2. Acceptance of Terms

By accessing and using this Website, you accept and agree to be bound by these Terms and Conditions and our Privacy Policy. These Terms apply to all visitors, users, and others who access or use the Website.

3. Modification of Terms

We reserve the right to modify, update, or change these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website with a revised effective date. Your continued use of the Website after such changes constitutes your acceptance of the modified Terms. We encourage you to review these Terms periodically.

4. Use of the Website

4.1. Permitted Use

You may use this Website for lawful purposes only, including:

  • Accessing information about our hospital services and facilities

  • Scheduling appointments and consultations

  • Contacting us for inquiries

  • Accessing health information and resources provided on the Website

4.2. Prohibited Use

You agree not to use the Website for any of the following purposes:

  • Violating any applicable local, state, national, or international law

  • Transmitting any unlawful, harassing, defamatory, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material

  • Attempting to gain unauthorized access to any portion of the Website or any systems or networks connected to the Website

  • Interfering with or disrupting the Website or servers or networks connected to the Website

  • Impersonating any person or entity or falsely stating or misrepresenting your affiliation with any person or entity

  • Distributing viruses, malware, or any other harmful computer code

  • Collecting or harvesting any personally identifiable information from the Website without consent

  • Using automated systems or software to extract data from the Website (screen scraping, data mining, etc.)

5. Medical Disclaimer

5.1. No Doctor-Patient Relationship

The information provided on this Website is for general informational and educational purposes only. It is not intended as medical advice, diagnosis, or treatment. The use of this Website does not create a doctor-patient relationship between you and Eden Critical Care Hospital or any of its healthcare providers.

5.2. Not a Substitute for Professional Medical Advice

The content on this Website should not be used as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of information you have read on this Website.

5.3. Emergency Situations

If you are experiencing a medical emergency, call emergency services (dial 102 or 108 in India) or visit the nearest emergency room immediately. Do not rely on information from this Website in emergency situations.

5.4. Accuracy of Information

While we strive to provide accurate and up-to-date information, we make no representations or warranties regarding the completeness, accuracy, reliability, or availability of any information on the Website. Medical information and treatment protocols may change over time.

6. Appointments and Services

6.1. Appointment Booking

Appointments scheduled through the Website are subject to confirmation by our staff. We will contact you to confirm your appointment. An appointment is not confirmed until you receive confirmation from us.

6.2. Cancellation and Rescheduling

If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. Failure to provide adequate notice may result in a cancellation fee or restrictions on future bookings.

6.3. Service Availability

We reserve the right to refuse service or cancel appointments at our discretion, including but not limited to cases of non-payment, inappropriate behavior, or capacity constraints.

7. Intellectual Property Rights

7.1. Ownership

All content on this Website, including but not limited to text, graphics, logos, images, audio clips, video clips, digital downloads, data compilations, and software, is the property of Eden Critical Care Hospital or its content suppliers and is protected by Indian and international copyright, trademark, and other intellectual property laws.

7.2. Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material from our Website without prior written consent, except as follows:

  • You may print or download one copy of a reasonable number of pages for your personal, non-commercial use

  • You may share content through provided social media sharing buttons

7.3. Trademarks

“Eden Critical Care Hospital” and all related names, logos, product and service names, designs, and slogans are trademarks of Eden Critical Care Hospital. You may not use such marks without our prior written permission.

8. User Accounts and Registration

8.1. Account Creation

Certain features of the Website may require you to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

8.2. Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

8.3. Account Termination

We reserve the right to suspend or terminate your account at any time for any reason, including violation of these Terms, without prior notice or liability.

9. Privacy and Data Protection

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information.

10. Third-Party Links and Content

The Website may contain links to third-party websites or services that are not owned or controlled by Eden Critical Care Hospital. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable for any damage or loss caused by your use of any third-party content, goods, or services.

11. Payment Terms

11.1. Fees and Charges

Fees for medical services, consultations, procedures, and treatments will be communicated to you prior to provision of services. All fees are subject to change without notice.

11.2. Payment Methods

We accept various payment methods including cash, credit/debit cards, UPI, and other digital payment methods as indicated on the Website or at our facility.

11.3. Insurance

If you intend to use health insurance for payment, it is your responsibility to verify coverage with your insurance provider. We will assist with insurance claims where applicable, but we do not guarantee insurance coverage or reimbursement.

11.4. Outstanding Balances

You are responsible for all charges incurred for services provided. Outstanding balances must be paid within the timeframe specified in your billing statement.

12. Limitation of Liability

12.1. Website Availability

We strive to ensure the Website is available 24/7, but we do not guarantee that the Website will be uninterrupted, timely, secure, or error-free. We may suspend, withdraw, or restrict access to the Website at any time for maintenance or other reasons.

12.2. Disclaimer of Warranties

THE WEBSITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR SECURITY.

12.3. Limitation of Damages

TO THE FULLEST EXTENT PERMITTED BY LAW, EDEN CRITICAL CARE HOSPITAL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY.

12.4. Maximum Liability

In no event shall our total liability to you for all damages exceed the amount paid by you, if any, for accessing the Website during the six months prior to the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless Eden Critical Care Hospital, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from:

  • Your use or misuse of the Website

  • Your violation of these Terms

  • Your violation of any rights of another party

  • Your violation of any applicable laws or regulations

14. User-Generated Content

14.1. Submissions

If you submit any content to the Website, including but not limited to reviews, comments, testimonials, or feedback (“User Content”), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content throughout the world in any media.

14.2. Responsibility for Content

You are solely responsible for the User Content you submit. You represent and warrant that you own or have the necessary rights to all User Content and that such content does not violate any third-party rights or applicable laws.

14.3. Content Moderation

We reserve the right to monitor, edit, or remove any User Content at our sole discretion without notice.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India and the Union Territory of Chandigarh, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts located in Chandigarh, India.

16. Dispute Resolution

16.1. Informal Resolution

In the event of any dispute or claim arising out of or relating to these Terms, you agree to first contact us to attempt to resolve the dispute informally by contacting us at the address provided in Section 18.

16.2. Arbitration

If informal resolution is unsuccessful, any dispute shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat of arbitration being Chandigarh, India.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published on the Website, constitute the entire agreement between you and Eden Critical Care Hospital regarding your use of the Website and supersede all prior agreements and understandings.

19. Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

20. Contact Information

If you have any questions, concerns, or comments about these Terms and Conditions, please contact us at:

Eden Critical Care Hospital

Email: care@edencriticalcare.com
Phone: (+91) 7341127358
Address: Industrial Area (Phase 1), Chandigarh, India.

21. Acknowledgment

BY USING THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

Last Updated: October 17, 2025